The Importance of Service Excellence
5 point improvement in employee attitudes result in a 1.3% improvement in customer satisfaction scores (sears, 1993)
With increasing expectations from well-traveled and affluent customers, providing excellent customer service is no longer an option in our competitive business environments. It is a bare necessity. However, excellent customer service must be preceded by the building of authentic relationships with customers who now look beyond the transactional aspects of products and services. It is these authentic relationships that keep customers coming back — again and again.
Within this brochure, you will learn:
- The story behind Real Service
- Real Service workshops
- Return on investment system